Privacy Questions Players Ask Us
We collect your name, email, phone number, date of birth, ID type and number, and address for identity verification. When you deposit, we also record which payment method you use (DANA, OVO, GoPay or QRIS), the amount, and timestamp. Game activity—stakes, results, session times—is logged separately from personal data.
Deposit and withdrawal records stay in our system for three years after your last transaction, where local law permits. This timeline helps us process disputes and comply with audit requirements. Once the retention period expires, payment details are deleted; your account can be closed sooner if you request it.
Yes. Every deposit and withdrawal is encrypted end-to-end using TLS 1.3 encryption. We never store your full payment credentials; instead, we use tokenized references that only our payment processor and your bank can decode. Payment data is kept separate from your game activity.
Absolutely. Go to your Account Settings and select 'Data Access Request'. We'll compile a file containing your profile, linked payment methods, login history, and transaction records. Download it directly or have it emailed within 24 hours; full export delivery takes up to 7 business days.
No. We do not sell or share your personal data with advertisers or external marketers. Payment information goes only to your bank and our licensed payment gateway; game analytics are anonymized before any review. You control all communication preferences in Settings.
Personal data is deactivated immediately and deleted after 90 days unless you had active transactions in the past year. Transaction records for those years stay on file for three years total from the last activity, where local law permits. You can request early deletion anytime; we process it within 7 business days.
Log into your account, navigate to Settings, and edit your registered name, email, phone or address directly. Changes take effect immediately. For date-of-birth or ID corrections, contact our support team via live chat or email so we can verify your identity first before updating sensitive fields.
